ADT Pulse

Mobile and Tablet App Design

Project Overview

ADT Securities wanted to create an app for their ADT Pulse services, which at that time was only online. They also wanted to push Pulse into the future with the latest technology and IOT in home security. They wanted to be the first in their field to be a part of the connected home movement. By doing so, they would set themselves up as leaders in connected home security. As well as give their customers more flexibility in the way they could connect with and secure their home.

The Challenge

Was to build an app that would bring connected home capabilities to ADT customers with the added sense of home security. The problem was that connected home was still new and there weren’t a lot of products in the market that could help us get to where we wanted to be with new services in the connected home.

My Role

I was a contractor and part of a 3-person team that consisted of a UX designer, Writer and myself. We researched the different connected home products that were available and interviewed users to see which of those products they did and did not like, as well as if they would use them or not.

To see how to best display the different services in an app and how they would function, I worked on the services flow, wireframes, as well as some of the UI and collaborated on the archetypes.

Discovery

We researched connected home products to see their capabilities, road-blocks and what other products that were coming to the market. We needed to find out how they worked, to better understand what we were able to offer the customer. Then we needed to find out who those customers would be, so we developed archetypes based on ADT’s existing personas and assumptions on future customers that would use this new technology.

Archetype

User Journey

Define

Once this was done, we discussed what services we could ultimately offer to the customers and this information was presented to ADT’s home office. After, approval, we started defining potential solutions for each of the services and began sketching and whiteboard sessions.

Keeping the archetypes and our research in mind along the way, we were able to better understand their needs, which helped us think through the core activities they would go through.

Whiteboard sessions

Sketch iterations

Design

Here are a select few wireframes with some interaction thoughts to show how I was thinking the app would work. As well as some of the final UI thoughts.

Wireframes

Final designs

Outcome

After almost eight months of research, whiteboard sessions, wireframes, and UI design we presented for final approval from ADT’s home office to start development. A week later we found out that the project was put on hold until a later date. A month later my contract ended and I was unable to see the project to the end. I found out later that they moved forward with the product and did more testing then we were initially able to do and arrived at this final product.
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A new design was finished after my contract ended. I wanted to show these because you can see how they did use some of the patterns we created as a starting point and improved on it as well.